Public/Product Liability

At the QLD Law Group, we understand that accidents can happen, often through no fault of your own. Whether it’s a slip and fall in a public place or harm caused by a defective product, you have the right to pursue compensation. Our experienced public and product liability lawyers are here to guide you every step of the way.

What Is Public & Product Liability?

Public liability claims arise when someone is injured or suffers loss due to negligence in a public space, such as a shopping centre, park, or workplace. Examples include:

  • Slips, trips, and falls.
  • Injuries caused by unsafe premises.
  • Accidents due to poor maintenance or hazards.

Product liability focuses on harm caused by defective or unsafe products, such as:

  • Faulty appliances or electronics.
  • Unsafe toys or children’s products.
  • Contaminated food or pharmaceuticals.
Check your rights & entitlements

Get a free case review with our team via the form below or call 07 3221 8000.






    Case Studies

    KAREN IS A 52 YEAR OLD RETIRED TEACHER AND SOON TO BECOME A GRANDMOTHER
    When Karen was shopping at her local supermarket, she slipped on a puddle of water on the floor of an aisle, causing her to fall to the floor. Karen consequently fractured her hip and had to undergo surgery. A short time later she called a lawyer
to discuss her situation then arranged that she would meet with one of their Public Liability lawyers for a no obligation first consultation. It was agreed that the lawyer would represent Karen and they argued on her behalf that the supermarket was required to have a regular system of cleaning and inspection in place and they failed to fulfil the duty of care owed. An investigation was undertaken to locate witnesses and discover documents to determine the amount of time the water was left on the floor. After ascertaining the full extent of the Karen’s injuries and her future needs, court proceedings were issued and the matter settled soon after mediation. The case settled on confidential terms, however the lawyer was able to obtain compensation for the client’s pain and suffering and past and future medical expenses. No claim was made for past and future loss of earnings as the client was retired.
    MICHAEL IS 9 YEARS OLD AND WAS INJURED WHILE AT SCHOOL

    She was recently involved in a motor vehicle accident (MVA) where a truck collided into the rear of her small car. From the impact of this collision Mary sustained injuries that affected her capacity to complete her regular tasks at work. She will have considerable rehabilitation and may be unable to return to previous working capabilities. A friend suggested Mary visit a specialist MVA lawyer who offers a no obligation consultation.

    The following week Mary met with her lawyer where she was able to discuss the accident and agreed to have the lawyer commence working on her case. Independent medical assessments were completed by specialists and it was determined that Mary had permanent impairment that would affect her earning capacity for the rest of her working life.

    Unfortunately Mary was unable to return to her previous responsibilities, however her work place were able to re-assign Mary to another role. The claim continued against the third party insurer for the vehicle at fault and compensation was awarded to Mary for lost wages, pain and suffering experienced together with a monetary amount for future economic loss.

    BEN IS A 39 YEAR OLD BUTCHER WHO IS MARRIED WITH 2 CHILDREN
    Ben has been a qualified butcher for more than 10 years and was recently injured at work by a special piece of machinery used to carve meat. He was certified to use the machine and would use it on a regular basis. While the machine was in use the cutting blade loosened from the designated slot it was fixed to. With great force the blade made contact with Ben’s hand and wrist causing major tendon and nerve damage to the region. He was immediately transported to hospital to be treated. The doctor diagnosed that he was unlikely to return to work for quite some time and will require considerable rehabilitation. Ben contacted a lawyer to discuss his situation and following this, a specialist Product Liability lawyer called Ben to discuss his situation further and arrange a time to meet for his initial no obligation consultation. It was agreed that the lawyer would represent Ben and immediately engaged an expert to assess the state of the machinery and whether it was faulty. It was determined through investigation that the machinery was faulty and did not comply with relevant safety standards. Doctors were also engaged to help in predicting Ben’s future needs and potential limitations. Legal proceedings were issued, and the matter settled at mediation. The lawyer was able to obtain compensation for Ben’s pain and suffering, past and most importantly future medical needs, the care that his wife had provided to him, and an allowance for the impact that his injury may have on his future working capacity.
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    Your Rights Under the Law

    In Queensland, property owners and product manufacturers have a duty of care to ensure public safety. If negligence has led to your injury or loss, you may be entitled to compensation for:

    • Medical expenses.
    • Lost income.
    • Pain and suffering.
    • Rehabilitation and ongoing care.

    At the QLD Law Group, we will help you gather evidence, navigate the claims process, and secure the compensation you deserve.

    Why Choose the QLD Law Group?

    When you choose us, you’re choosing a team of professionals who care about your well-being. We offer:

    • Expertise: Decades of experience handling public and product liability claims.
    • No Win, No Fee: No upfront costs until we achieve a successful outcome.
    • Personalised Service: We listen, understand, and tailor our approach to your unique situation.
    • Proven Results: A track record of delivering fair compensation for our clients.

    We want you to understand the Legal Process, step by step.

    Stage 1

    You tell us exactly what has happened to you. We review the details of the incident and tell you if your case has good prospects for success or if it does not. There are no costs to you for this advice, and you are under no obligation to proceed with legal action. Should you choose to make a claim, we submit a Notice of Claim to the other party notifying them of your intention to pursue a claim and the circumstances of your case within one month of the initial consultation.

    Stage 2

    The insurer investigates your claim to determine if they will accept liability in full or in part, or will deny that they are liable for your injuries. We continue to obtain updates from you in relation to your injuries, treatment, requirement for assistance, the status of your employment and so on. In some cases, it is appropriate for The Lawyer to liaise with the insurer to ensure that they assist you in obtaining rehabilitation for your injuries.

    Stage 3

    We compile evidence to assist in proving your claim to the insurer, including medical, taxation, nancial and employment records. We may also obtain expert medical reports depending on the nature of your injuries; and you may be required to attend medical examinations with specialists of the insurer’s choosing. Reports from experts in other elds that relate to your case may also be sought at this stage.

    Stage 4

    We give you an assessment of the amount you can reasonably expect as a settlement and, with your authorisation, we submit an opening offer to the insurer to commence settlement negotiations. Generally, settlements will be reached through these negotiations. Out-of court settlements
are usually in everyone’s best interest because they can resolve the claim faster, and with much less expense, than if the claim proceeds to trial. If a settlement can’t be achieved, we lodge court proceedings on your behalf in the appropriate court.

    Stage 5

    Once your claim has been successfully settled or judgement has been given in a court, we arrange for you to receive the funds to which you are entitled, and arrange for payment of your legal fees. Should the claim not be successful, The Lawyer does not charge you for legal fees or disbursements. The actual time taken for a negotiated settlement to be reached will depend on the facts and complexity of your case. Claims that go to the courts will take longer and be subject to the schedules of the court.

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